Support & Feedback for Splash Math

Knowledge Base

  1. Migrating from Splash Math Apps to Premium Classroom Edition 

    1. What is the difference between Classroom Edition and Apps that I am using?
    2. Why do I need to add students again?
    3. How do I setup the new Classroom Edition on my iPads?
  2. Help with New Update 

    1. Will I lose any data after the update?
    2. If a buy a paid app, what will happen to my multiple profiles in the free version?
    3. Can I continue to use the older version?
    4. Has the free question limit changed after the update?
    5. Which other grades can I access after this update?
  3. About Splash Math 

    1. What is Splash Math?
    2. Who uses Splash Math?
    3. What are the key features in Splash Math?
    4. How is the curriculum designed for Splash Math?
  4. Getting Started for Parents 

    1. How do I enroll my child in Splash Math?
    2. What kind of reports can I see in Splash Math?
  5. Getting Started for Teachers 

    1. How do I enroll my class in Splash Math?
    2. What kind of reports can I see in Splash Math?
    3. I am a teacher who was using my school email for a parent account on Splash Math. How do I delete/change my old account so that I can create an account on Splash Math Classroom Edition?
  6. Teachers and School Purchases 

    1. How do I talk to a sales executive?
    2. I want to purchase the online version. Could you send us a quote?
    3. Can we purchase Splash Math using the VPP program?
    4. Do you offer Volume Purchase discounts on bulk purchases to schools?
  7. Troubleshooting Your App 

    1. The app is stuck on a screen what do I do?
    2. My app is not loading, freezing. What do I do?
    3. How do I contact for support?
    4. How do I disable music in the app?
    5. App has no sound. What do I do?
  8. Troubleshooting Purchases 

    1. How to re-download the purchased app from the appstore?
    2. How to redeem code on my iPad?
    3. I had bought all the chapters but they are all gone. What do I do?
    4. Handling accidental deletes or using Splash Math on a different iPad or iPhone
  9. User Management 

    1. How many children can I add to Splash Math?
    2. How to delete a child account?
  10. Progress Reports 

    1. I deleted the app. I am still getting email reports. What do I do?
    2. How to unsubscribe from email reports?
    3. How to subscribe to weekly email reports?
  11. Games 

    1. How are coins/prizes awarded?
    2. How many games are shipped in Splash Math?
  12. Sound & Voice 

    1. How do I disable music in the app?
    2. My child does not read well. Do you provide voice reading of questions?
  13. All articles 

    1. I just registered on splash math website and also downloaded one of your apps, but the app does not have content of grade 1-5.
    2. If I have Splash Math apps, would subscribing for Splash Math Web version would be any beneficial?
    3. Does Splash Math Web version covers the content of Kindergarten?
    4. Why is your pricing on per child basis?
    5. I am an existing Splash Math app user. Can I log into Splash Math website?
    50 articles 

Feedback and Knowledge Base